Last Updated: 2026-01-05

Fortivo Group (“Fortivo,” “we,” “our,” or “us”) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our plumbing protection services, including through our website at fortivogroup.ca, by phone, or through any other communication channels.

By using our services, you consent to the practices described in this Privacy Policy.

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1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide, including:

• Name

• Address and service location

• Email address

• Phone number

• Payment information (processed securely through third‑party providers)

• Account details related to your protection plan

• Communication preferences

1.2 Technical and Usage Information

When you visit our website, we may automatically collect:

• IP address

• Browser type and version

• Device information

• Pages viewed and time spent on the site

• Cookies and tracking technologies

1.3 Service‑Related Information

To deliver plumbing protection services, we may collect:

• Service history

• Maintenance and repair records

• Appointment details

• Interactions with customer support

2. How We Use Your Information

We use your information to:

• Provide, manage, and maintain plumbing protection plans

• Process payments and manage billing

• Schedule and deliver service appointments

• Communicate about your account, service updates, and promotions

• Improve our website, services, and customer experience

• Comply with legal and regulatory obligations

• Prevent fraud and ensure security

3. Sharing Your Information

We do not sell your personal information. We may share information with:

3.1 Service Providers

Trusted third parties who assist with:

• Plumbing service delivery

• Billing and payment processing

• Customer support

• Website hosting and analytics

These providers are required to protect your information and use it only for authorized purposes.

3.2 Legal Compliance

We may disclose information if required to:

• Comply with laws or legal processes

• Respond to government or regulatory requests

• Protect the rights, safety, or property of Fortivo or our customers

4. Cookies and Tracking Technologies

Our website may use cookies, web beacons, and similar technologies to:

• Improve site functionality

• Analyze website traffic

• Personalize your experience

You can adjust your browser settings to refuse cookies, though some features may not function properly.

5. Data Security

We implement administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, or misuse. While we strive to protect your data, no method of transmission or storage is completely secure.

6. Data Retention

We retain personal information only as long as necessary to:

• Provide services

• Meet legal and regulatory requirements

• Resolve disputes

• Maintain accurate business records

7. Your Rights and Choices

Depending on your location and applicable laws, you may have the right to:

• Access your personal information

• Request corrections or updates

• Withdraw consent for marketing communications

• Request deletion of certain information

• Ask how your data is used or shared

To exercise these rights, contact us using the information below.

8. Third‑Party Links

Our website may contain links to third‑party sites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with an updated “Last Updated” date. Continued use of our services indicates acceptance of the revised policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or your personal information, you may contact us at:

Fortivo Group Email:info@fortivogroup.ca Phone: 6479047025 Address: info@fortivogroup.ca